OUR NEWS AND VIEWS FROM THE CRIMINAL JUSTICE SECTOR
Mid and West Wales & North Wales Fire and Rescue Services Independent Culture Review
Crest Advisory has published two independent reports examining organisational culture at Mid and West Wales Fire and Rescue Service (MAWWFRS) and North Wales Fire and Rescue Service (NWFRS). These reviews were commissioned following the Welsh Government’s acceptance in March 2024 of a proposal from both fire and rescue services to better understand the progress of improvements to organisational culture in each service.
The reviews are the result of an impartial and rigorous process designed to examine key areas, including workplace culture, equality and diversity, staff satisfaction, and grievance procedures. They incorporate insights from current and former employees who have shared their experiences confidentially. Each report provides tailored recommendations to support both services in improving their workplace culture.
Crest conducted this work independently to ensure transparency, confidentiality, and inclusivity throughout the review process. Both reports reflect the commitment of MAWWFRS and NWFRS to addressing cultural challenges and delivering meaningful change.