top of page
Charlotte Phillips

Executive Director, Communications


Charlotte is a justice communications expert with unparalleled experience of challenging environments including the Metropolitan Police, the Attorney General’s Office and the Independent Police Complaints Commission. She now leads Crest’s communications work delivering projects for independent inquiries, the police and for central and local government.


Charlotte has the ability to master complex and often sensitive subject matter, and communicate it well and with empathy to the media and public. With her engaging style, Charlotte delivers campaigns with confidence and understands the needs of an audience. As a mother of three young boys, she is suited to roles that require expert juggling and forensic planning, combined with the ability to adapt to ever-changing situations.

Key achievements

  • Led the communications team for the launch of The Independent Inquiry into Child Sexual Abuse and provided ongoing strategic advice to the Chair and Panel.

  • Led communication programmes for Independent Police Complaints Commission including G20, the shooting of Mark Duggan and subsequent London riots, and UK response to police corruption.

  • Led communications for Hillsborough investigation including parliamentary, stakeholder and digital communications.

  • Head of press and communication for Attorney General’s Office.

  • Provided strategic counsel on communications and media relations to a high profile and sensitive public inquiries and inquests.

  • Led messaging work for powerful thought leadership campaigns for private sector clients in the policing sector.

bottom of page